Thank you for visiting my website. This site is designed to highlight my skills, work and dedication to the IT industry, specifically Web Design. I am a highly motivated Senior Support Representative with over 12 years of extensive knowledge and qualification in hardware & software support, web based, and telecommunications systems. Quick learner, skilled in troubleshooting any hardware or software systems quickly and in a prompt and intelligent fashion. Team player with good interpersonal skills and an ability to communicate with a diverse workforce and all levels of management. Able to produce results that meet business needs without being micro managed. By nature a self-motivated, creative thinker, organized and efficient.

Some of my specialties include: Technical Support (via Phone, e-Mail, Web, and Live Chat), Customer Relations, Product Management, Implementation, Training (On-Site & Web), Quality Control, Telecommunications (N+), e-Mail (Outlook, Lotus Notes), Database (MSSQL, MySQL), Web Server (IIS, Apache), Microsoft Office Suite, Networking (MS, Novel Netware), Operating Systems (Microsoft, Linux), Web Design (XML, HTML, CSS)

For a complete list of qualifications, awards and additional information please visit: LinkedIn or Strikingly. Some of the awards I have received throughout my professional career can be seen here: Awards. You can also view Testimonials I have received.

-Joe Daoud